SearchFlow | Privacy policy

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Privacy policy

The website at http://www.searchflow.co.uk/ ("the Website") is operated by The Conveyancing Channel Limited, a company which is registered in England with registered number 4149551 and whose registered office is at Eversheds House, 70 Great Bridgewater Street, Manchester, M1 5ES, England ("we" or "us").

If you have any questions, comments or suggestions about the way in which we use your personal data, please e-mail us at helpdesk@searchflow.co.uk, telephone us at +44 (0) 870 990 9946, fax us at +44 (0) 870 990 9949 or write to us at SearchFlow, 42 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4AJ, England. If any of your personal data changes you have the ability to edit this data via your log in to the SearchFlow website.

Your privacy is very important to you and us. We depend on the trust of our customers. We therefore only use your name and other data relating to you in the manner set out in our Privacy Statement. We only use your personal data in a way that is fair to you. We only keep your information for as long as we need to due to the law or as is relevant for the purposes for which it was collected.

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your data. In particular, we store your personal details on a secure server. We use encryption technology when obtaining your bank details electronically from you and we use firewalls to protect our servers from outside intrusion.

Collecting your data

We maintain a contact management database containing names and addresses of both registered SearchFlow users and unregistered firms. We use this data to contact potential customers to inform them about the SearchFlow service. We also hold details on the database of correspondence and conversations which we have with potential customers whom we contact, but we only keep these communication records or any details about potential customers on the database if they do not object to us doing so.

We also ask you or your colleagues to supply us with various information about yourself and your colleagues when you register and during your use of the website. During registration, we obtain the customer's name, addresses, DX Numbers, telephone numbers, fax numbers, bank details and key personnel's contact names and e-mail addresses. We also collect the names, job titles, e-mail addresses and preferred usernames and passwords of the customer's designated users. We may issue replacement usernames and passwords.

When you send us an order, we collect further information that you submit to us, for example your, reference details and property details.

Using your data

We use the information which you or your colleagues provide to us to process your orders (including passing your details onto the NLIS hub and data providers), to deliver search results, in case we have any queries, for billing and to give you a quality service.

We may also use any data which you provide to us in order to send you information about changes to the Website or the service. In addition, we may use it to tell you about our products or services which we think would be of interest to you including those of our business partners, but only if you have given us your prior consent to do so. If you would prefer not to receive particular information, please inform us of this by sending us an appropriate email to helpdesk@searchflow.co.uk.

We may also use your personal data for the purposes of contacting you for customer surveys and feed on improving the website and services.

We may transfer our databases containing your personal data if we sell our business or part of it.

Other than as set out in this Privacy Statement, we shall not disclose your personal data to third parties without obtaining your prior consent unless this is necessary to comply with your request or unless we are required to do so by law.

Cookies

The Website uses cookies. Cookies are files which identify your computer to our server. Cookies are used to recognise your username and password, saving you time while you are on the website. We use cookies for creating your search requests while you are on the website. Your browser can be set to not accept cookies, but this would prevent you from using the website.

Links

The Website may contain links to other websites or frames of other websites. Please be aware that we are not responsible for the privacy practices or content of those other websites.

Changes

Any material changes to the way in which we use your data will be described in future versions of this Privacy Statement. Each time you enter the Website, you agree that the Privacy Statement current at that time shall apply to all data which we hold about you.